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Shipping damages
Shipping damages have to be reported immediately. Damages clocks will
be exchanged for a new one, no refunds for damaged clocks. No exchanges
after 2 days of delivery. If clock is shipped back to us as a return,
you have to contact us first for a return authorization. We will not be
responsible shipping damages while the clock is shipped back to us or
if you ship the clock yourself to a 3rd party.
Unproper handling
Please read instructions first before you take the clock out of the
box. Make sure that the nail or screw will be able to support the
weight of the clock (no picture hangers, drive nail into stud). Do not
take the clock out by grabbing it on the carvings. Do not turn the
clock upside down, once you removed the chain restrain wire. This will
cause the chains to slip of the wheel, which is not covered by the
warranty
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2 year warranty
Your cuckoo clock carries a 2 year warranty(1 year for battery operated clocks) . Warranty covers all
mechanical parts and return shipping to us (continental US only).
Warranty does not cover chains slipped off the wheels, clock fallen of
the wall or unproper handling. Before mailing the clock you have to
contact us for return instructions. Damages by improper preparing for
return shipping are not included in the warranty.
Free shipping
We ship free within the continental US for clocks valued over $120 by
UPS/FEDEX/DHL ground ($9.99 for clocks under $120). Surcharges apply
for shipping outside the continental US or expedited shipping. We will
not be responsible for custom/duty cost when shipped outside the US.
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