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We are based in the USA
Some of our competitors are located in Germany. This seems to be the
logic location, since the clocks are made in Germany. But after further
consideration, this is actually a big disadvantage for the customer.
Shipping cost for international shipping range from $30 to $60, and
even if they offer free shipping, it is calculated into the clock
price. You also may end up paying for duty, which is about 5% of the
purchase price, and might be stuck with paperwork as well. And what
happens, if your clock arrives defective or doesn't meet your
expectations? You have to make calls oversees, and ship the clock back
to Germany. These costs can add up fast, and what initially looked like
a bargain, is not that cheap after all.
We stock our clocks in our warehouse
Because we stock our clocks we are able to ship faster, react faster if
something is wrong with your clock, or exchange your clock quicker in
case you don't like it, because we don't have to rely on a 3rd party
(importer) like our dropshipping competition to make these decisions. |
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Our competetive prices
We are closely associated with the manufacturers. We buy the clocks
directly from the factory in big quantities and import them ourselves.
By omitting import/export agents and distributors, we are able to save
you 30% and more.
Dedicated Customer service
We deal with cuckoo clocks for years, and know our product very well.
There are not many problems we can't solve. If you have a problem with
your clock call customerservice at 717-484-1487 or email us at
customerservice@finecuckooclocks.com
30 day money back guarantee
If you are not satisfied with your clock we will refund your money (-
shipping and handling) or arrange an exchange with a different clock of
your choice.
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Our hassle free warranty
We offer a 2 year warranty for all our clocks. You don't even have to
pay for shipping back to us, to get your clock repaired. Just call or
email us, and we will email you a prepaid shipping label.
Parts supply
Black Forest Cuckoo Clocks usually last a long time. In the unlikely
event that you need a part for your clock after your warranty expires,
we will provide our customers exclusively with these parts at wholesale
cost.
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